In my recent post about making your customers go away, I mentioned some greed tricks Earthlink has pulled that will cost them my business.
I also mentioned Netzero.
NetZero didn’t do anything upfront to get me peeved – I just didn’t like their service. So I called to cancel.
That’s when they made sure I’ll never be back.
First there is the menu tag session. Irritating but this is common practice with business today.
After finally getting through and explaining what I wanted to do, my operator had to “pull up your information.” I of course had to enter in my numbers during the menu tag, so she should already have been staring at my information.
When she returned we began the 20 questions. Why do you want to leave, what if this, how about that. Will you stay for 2 months free? How about downgrading your account so you can keep the email address? Yada yada yap yap.
After declining all this crap, back to hold. This was the longest wait of all. I think they hope you’ll just give up. I didn’t.
So what should have been about a 2 minute process was a 30 minute ordeal.
Goodbye NetZero. May our paths never cross again.
{ 2 comments… read them below or add one }
I hate when companies do this. If there was some other ISP in my area I would use them in a heartbeat. The funny thing is that we had to initially sign up with high speed internet. This was as slow as molasses on a winter day. We downgraded to regular internet and it is now faster than the “high speed”…rediculous!
@Sal – Thanks for stopping by. I think most of us could devote an entire blog with examples of poor customer service and stupid business practices.