customer service

Customer Service Done Right

June 15, 2010
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I recently bought a product from Paul Myers called The Minisite Project. This is training lessons on building minisites – I know, surprise, surprise. It is video based. Lots of videos. This was made available as a single zip file – almost 400 megs. That was a monster file. And that was a problem. I [...]

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How to Make Sure Lost Customers Stay Lost

August 24, 2008

In my recent post about making your customers go away, I mentioned some greed tricks Earthlink has pulled that will cost them my business. I also mentioned Netzero. NetZero didn’t do anything upfront to get me peeved – I just didn’t like their service. So I called to cancel. That’s when they made sure I’ll [...]

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How to Make Your Customers Go Away

August 20, 2008

I’ve been doing this Internet stuff for a long time. Years and years and years. Most of those years my ISP has been Earthlink. When I started out there were only a few companies providing Internet service. I tried most of them. Out here in rural America the performance was spotty at best. Some days [...]

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